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Premier Automation
Remote Manufacturing Support Services
Why Remote Support?
  • Quick Response
  • Eliminate Travel Expenses
  • Not Limited by Geography
  • Off-Shift Automation Support
  • Vacation & Holiday Coverage
  • Common Support Across Locations
  • Solves Talent Aquisition Challenges
Why Remote Support?
  • Quick Response
  • Eliminate Travel Expenses
  • Not Limited by Geography
  • Off-Shift Automation Support
  • Vacation & Holiday Coverage
  • Common Support Across Locations
  • Solves Talent Aquisition Challenges
Why Choose Us?
  • We have a long history of successfully supporting our customers.
  • We take a holistic approach.
  • We offer 24/7 availability.
  • We learn and understand your equipment and processes.
  • We have a proven record of safety and experience.
  • We take security seriously.
  • We can provide traditional service when remote support won’t do.
  • We offer a wide variety of expertise in different processes and systems.
  • Our staff includes Electrical, Mechanical, & Robotic engineers as well as other personnel.
  • Beyond remote support, we can provide and design new equipment.
Why Choose Us?
  • We have a long history of supporting customers.
  • We take a holistic approach.
  • We offer 24/7 availability.
  • We learn and understand your equipment and processes.
  • We have a proven record of safety and experience.
  • We take security seriously.
  • We can provide traditional service when remote support won’t do.
  • We offer a wide variety of expertise in different processes and systems.
  • Our staff includes Electrical, Mechanical, & Robotic engineers as well as other personnel.
  • Beyond remote support, we can provide and design new equipment.
How Do We Support Your
Equipment Remotely?
VPN Access
Remote Desktop Services
Industrial VPN router
On Demand Gateway Services
Phone Support
Secure Video Conferencing
CALL 412-373-3700
On-Demand
Gateway Services
The following options are available for remote support services:
Provide Your Own Computer
Pre-Loaded Laptop
Hardshell Case with Touchscreen PC
Program Options / Plans
Plan # of Hours Features List Price
Basic 10 10 Hours
2 Hour Minimum Charge 		$2,500
Premium 20 20 Hours
1 Hour Minimum Charge 		$5,000
Service Rate Notes: Remote Services include remote connection work, telephone and secure video conferencing support and troubleshooting using offline code or prints. Your prepaid hours are consumed in the order the blocks expire. Overtime and premium work consumes your hours at the 1.5 and 2.0 multipliers respectively. All purchased service hours expire after 1 year. When hours are due to expire, customer has the option to purchase an equal or greater number of hours, continuing the service for an additional year, and the expiring hours will be rolled over with a renewed 1 year expiration.

Standard rates/multipliers apply on first 8-hours during Normal Business Hours (Non-Holiday, Monday through Friday) 7am to 5pm. Overtime rates/multipliers apply on hours over a standard 8-hour day on Monday through Friday, or Monday through Friday before 7am or after 5pm, and all hours on Saturday. Premium rates/multipliers apply on all hours Sunday and Holidays.
Device Options

Do you need a device for remote support? Contact your sales person, or contact SupportMyMachine.com sales at (412) 373-3700

For more information on the available connection options, please contact your Salesperson directly.

You may also visit supportmymachine.com or call our main line: (412) 373-3700.
Premier Automation
1100 Rico Road
Monroeville, PA 15146
sales@premierautomation.com
phone: 412.373.3700
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