1.) What kinds of machines do you support?
2.) How do we support your machines?
3.) Why would I want to use this service?
4.) Who is SupportMyMachine.com?
5.) How do I get support for my machines?
6.) What if my machine issue cannot be resolved remotely?
7.) How can I get started with this service?
8.) How can you support my machine without working with it before?
1.) What kinds of machines do you support?
We have engineers and technicians with experience with many of the major automation vendors like Allen-Bradley, Siemens, Modicon, GE, Mitsubishi, Automation Direct and more. We also have industry experience in many fields. These include Metals, Plastics, Glass, and Automotive just to name a few. Contact our sales department to see if SupportMyMachine.com could be a fit for you to supplement your internal automation efforts.
2.) How do we support your machines?
We can support your machines in many different ways from simply working with your staff as technical phone support on breakdowns, consulting on upgrades and new projects, remote access by your companies VPN or a method that we provide, consulting on process and manufacturing improvements, and working as part of your plant team meeting virtually to consult on the issues of the day, suggesting remedies and methods of improvement. The hours are yours to use as needed allowing you to add automation support to your staff economically and on demand. Contact your sales representative for remote support equipment options.
3.) Why would I want to use this service?
There are many benefits to this service over traditional automation service offerings. Experienced, top level automation staff are expensive to hire and inexperienced entry level staff are expensive to train along with a long learning curve. Our support staff love what they do, are challenged every day and support thousands of companies during the year. Our staff also work projects and field service frequently allowing them to learn and experience a diverse range of equipment and to be at the top of their game. You are getting access to world class personnel through this service.
Many companies have an automation staff on their primary shift or in a primary location, but expansions to additional shifts, weekend work, and additional locations makes it expensive and difficult to have coverage at all hours and facilities. In house staff vacations and sick days leave holes in the support schedule. This is where SupportMyMachine.com can enhance your companies’ capabilities.
4.) Who is SupportMyMachine.com?
SupportMyMachine.com is the remote support services offering of Premier Automation, LLC with locations in Monroeville, PA, Washington, PA and Atlanta, GA. Premier Automation, LLC is a systems integrator with a long, successful resume of superior automation support and knowledge. Our 40+ Engineering and Support personnel work in three primary areas of Robotics, Industrial Automation, and Drives. Premier Automation, LLC is also a panel shop and builds thousands of panels every single year across the three locations. Visit www.premierautomation.com for more information.
5.) How do I get support for my machines?
Premier Automation, LLC has been providing support services for many years including an after hours hotline with staff on call. When you need support through the program, you can call our regular number during business hours and our emergency number after regular business hours. You can also go to support.premierautomation.com to start an after hours call. When you sign up, we will discuss the best ways to offer you support for your situation including which of your employees are authorized to contact us for support and on which pieces of equipment.
UPDATED 06-19-2020
Our supportmymachine.com customer portal for placing support calls, purchasing hours, viewing hours usage and service tickets and administration of your supportmymachine.com account will be live soon!!! The portal will be available through the webpage along with an Android and iPhone application. Stay tuned for details!!
6.) What if my machine issue cannot be resolved remotely?
Our support staff service equipment throughout the United States and Canada. If the diagnosis of your machine issue is that you need a service person onsite, we can dispatch one of our many field service engineers to your location. Although onsite services are not included as part of the blocks of hours, a separate service call can be setup through the proper department. Contact your sales representative for details.
7.) How can I get started with this service?
It’s easy. Contact your sales representative and they will work with you to become a SupportMyMachine customer. If you don’t already have a sales representative, contact sales@premierautomation.com or call 412-373-3700 during normal business hours.
8.) How can you support my machine without working with it before?
For break-fix type of service, most systems have built in diagnostics and we can help you determine the steps to get back and running. For assistance with your process, we work with you to learn how best to support you. When you sign up for supportmymachine.com, your sales person can schedule a reduced cost visit to your site for one of our field service personnel to collect vital support information and discuss your equipment and process with you. They then bring back their findings and document for other support personnel to use when working with you. Contact your sales representative for details.
